Returns & Refunds
If you change your mind about an eligible online purchase, you can tell us that you want to cancel within 14 days of receiving your order. After notifying us, you then have a further 14 days to send the goods back.
Return eligibility
You can inspect and try on an item as you reasonably would in a shop. Please return items with their original tags where possible and take reasonable care of them. If handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods, we may be entitled to reduce the refund to reflect any loss in value.
Custom or personalised items and other statutory exceptions may not qualify for change-of-mind cancellation rights. This does not affect your rights if an item is faulty, damaged or not as described.
How to return an item
- Email info@kiindsouls.com within 14 days of receiving your order with your order number and the item you want to return.
- We will provide the return address and instructions.
- Unless the item is faulty, damaged, incorrect or we agree otherwise, return postage is normally your responsibility.
Refunds
For a valid cancellation, we will refund the price paid and the basic outbound delivery charge where required by law. If you chose a more expensive delivery option than our standard service, the additional cost is not refundable unless required by law.
Refunds are made to the original payment method. We will process the refund within the applicable legal timeframe, which may allow us to wait until we receive the goods back or you provide evidence that you have sent them.
Faulty, damaged or incorrect items
Your statutory rights are not limited by this returns policy. If an item arrives faulty, damaged, incorrect or not as described, contact info@kiindsouls.com as soon as possible with your order number and photos where helpful so we can arrange the appropriate remedy.