Last Updated: August 2025

Welcome to kiindsouls.com (the “Site”), operated by KiiNDSOULS Ltd (“we,” “us,” or “our”). These Terms & Conditions govern your use of our website and purchases. By accessing or shopping on our Site, you agree to comply with these terms.

1. General Terms

• You must be at least 16 years old to use this Site.

• We reserve the right to modify these terms at any time. Continued use after changes constitutes acceptance.

• Prices are listed in GBP (£) and include VAT (where applicable).

2. Orders & Payment

• All orders are subject to availability and confirmation.

• We accept: Credit/Debit Cards (via Stripe), PayPal, Apple Pay, and Google Pay.

• You will receive an order confirmation email—review it carefully and notify us immediately of any errors.

• We may cancel orders suspected of fraudulent activity or pricing errors.

3. Shipping & Delivery

• See our Shipping Policy for details on processing times, rates, and tracking.

• Delivery delays (e.g., customs, carrier issues) are beyond our control.

• Risk of loss transfers to you upon delivery.

4. Returns & Refunds

• Our Returns Policy applies. Returns must be initiated within 14 days of delivery.

• Refunds are processed to the original payment method within 10 business days.

5. Intellectual Property

• All content (logos, designs, text) is owned by KiiNDSOULS and protected by copyright.

• Unauthorized use (e.g., reselling, copying designs) is prohibited.

6. User Conduct

You agree not to:

• Use the Site for illegal purposes or fraud.

• Hack, spam, or disrupt our services.

• Misrepresent your identity or order information.

7. Limitation of Liability

• We are not liable for:

  • Indirect damages (e.g., lost profits).

  • Minor variations in product color/size due to screen settings.

  • Third-party actions (e.g., shipping delays).

8. Governing Law

• These terms are governed by UK law. Disputes will be resolved in English courts.

9. Contact Us

For questions:
📧 info@kiindsouls.com