Last Updated: August 2025

At KiiNDSOULS, we want you to love your purchase. If you’re not completely satisfied, you may return eligible items within 14 days of delivery for a refund or exchange.

1. Returns Eligibility

✅ Accepted:

• Unworn, unwashed, and undamaged items with original tags

• Faulty or defective items (report within 7 days of delivery)

❌ Not Accepted:

• Custom-made or personalized items

• Final sale items (marked “Non-Returnable”)

• Items damaged due to misuse

2. How to Return

1. Email Us: Contact info@kiindsouls.com within 14 days to request a return. Include:

   • Order number

   • Item(s) you’re returning

   • Reason for return

2. Ship It Back:

   • We’ll provide a return address (UK-based returns only).

   • Include the original packing slip or order confirmation.

   • Return shipping costs are the customer’s responsibility (unless the item is faulty).

3. Wait for Processing:

   • Refunds/exchanges are processed within 5–10 business days after we receive your return.

3. Refunds

• Approved returns: Refund issued to the original payment method within 10 business days.

• Exchanges: Subject to stock availability. If unavailable, we’ll issue a refund.

• Sale items: Refunded at the purchase price.

⚠️ Note: Shipping costs are non-refundable unless the return is due to our error.

4. Faulty or Damaged Items

If your item arrives defective or incorrect:

1. Contact us within 7 days at info@kiindsouls.com with photos/video proof.

2. We’ll cover return shipping and send a replacement or full refund.

5. Cancellations

• Orders can be canceled within 24 hours of purchase if not yet processed. Email us immediately.

6. Questions?

Contact our support team:
📧 info@kiindsouls.com